Riedel Communications has opened an office in Kuala Lumpur, Malaysia, in an expansion of its global Customer Success and IT software support capabilities. The office is headed by Service & Support Manager Mustapha Kamal, who has returned to his home city after four years in Wuppertal.
‘As our solutions increasingly move into software and IT-based environments, the need for continuous, specialist support has become more critical than ever,’ Kamal says. ‘Our team in Kuala Lumpur works across shifts, including weekends, to deliver global expertise for deploying, supporting, and maintaining customer applications in complex IT infrastructures.’
Currently comprising 12 locally recruited software and IT engineers, the Kuala Lumpur team supports initial deployments of Riedel solutions such as Virtual SmartPanel (VSP), STAGE software platform and SAME Smart Audio & Mixing Engine, and will provide technical support for future software-focused products that require advanced IT knowledge.
‘The talent pool in Malaysia is exceptional, supported by strong investments in education and IT infrastructure,’ says Executive Director of Customer Success, Craig Thompson. ‘This makes Kuala Lumpur an ideal location to support Riedel’s global move towards software and IT-based solutions, while strengthening our long-term presence and capabilities in the Asia-Pacific region.’
More: www.riedel.net