Already owning an impressive stock of DiGiCo SD11 and Quantum 225 mixing consoles, WE Audio was the first to jump onboard when the Quantum 338 was launched – becoming the first UK company to place an order.
Service and support first brought the company to DiGiCo, but it is engineer and client demand, plus the high return on their investment, that keeps it coming back for more. WE Audio’s Luke Ireland and Samuel Cooper agree that there is always the opportunity to find a new DiGiCo convert and providing the full audio package for Seal on his UK and EU tour was a chance to win over another engineer.
‘We had one engineer who is firmly rooted in the studio scene,’ Cooper says. ‘He had used the SD consoles before, but once we showed him the additional capability and functionality of the Quantum 338, especially the new Chilli and Mustard processing, he was taken aback. The added functionality of the screens was another bonus that really impressed him.’
It is not just on site that the benefits of the Quantum 338 shine through, as he explains: ‘For someone like me, the offline software is a real bonus. When programming the show file between different venues, or if I have to pick up a different console for example, it makes it so much easier to prep in advance and that makes the whole process smoother. For our monitor engineer, who has been touring for a number of years with high-end artists, and who came from an SD10 and SD12 background, upgrading to the Quantum 338 was incredibly impressive but still familiar, so he got to grips with it really quickly.’
Looking to the future, Ireland is excited about the Pulse software upgrades for the Quantum 225. ‘The Quantum 225 with Pulse updates will have all the efficiency of the Quantum 338, but in a smaller unit,’ he says. ‘The other thing that I really like about the Quantum 225 is the dual -purpose screen, which you can configure for Klang, Waves or for a desktop PC, it’s really versatile.’
Wayne Barker, Managing Director of WE Audio, agrees that the continuing DiGiCo investment has been great for the company, not only due to the high rental returns and customer satisfaction, but for the ongoing relationship that DiGiCo offers customers. ‘The team at DiGiCo are a real support to us,’ he says. ‘The engineers know that no question will go unanswered, and when you’re out on tour it’s great to have that reassurance.’
‘We did three weeks in July and three weeks in September with Seal,’ Cooper recalls. ‘I called DiGiCo support, for just for a couple of questions while we were somewhere in the French Riviera. They were answered straight away and with a follow-up email. That level of support is just one reason why Wayne and Luke made the decision to order two more.’
The new DiGiCo investment is part of a significant investment in products that are fuelling growth for the company. ‘DiGiCo is always the right partner for us, so it’s a no brainer,’ Ireland concludes ‘We’ve also recently acquired a large stock of Martin Audio, so we will carry the full stock of WPL, WPC and WPS products. Taking those out on tour with our DiGiCo consoles is a winning combination.’
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