Powersoft, has introduced a new care plan in support of its rack amplifier customers, which will be available via the company’s MyPowersoft portal from 20 November 2020.
The plan – designed to give Powersoft customers increased certainty over their investments in uncertain times – includes Warranty Extension and Service Shield, both of which can be purchased separately.
Powersoft has established a reputation for the manufacturer of reliable, durable, and dependable equipment, which used by top live sound crews and system integrators internationally. Despite this strength, the company has come to acknowledge that, in certain cases, products might be subject to strenuous conditions that result in customers requiring assistance or a replacement product. The Warranty Extension and Service Shield plans have been devised with this eventuality in mind.
The Warranty Extension covers the relevant amplifier platform with up to three-year extension on Powersoft’s standard warranty. This service is available from MyPowersoft and can be activated during the first year of the product’s life.
The Service Shield includes an option to protect a purchaser’s investment from accidental damage during the first year of its life. This grants users swift assistance from Customer Care Services for one repair (or substitution in specific cases) of the amplifier. This service is also available from MyPowersoft and can be activated during the first 30 days of the product’s life.
‘We are really proud and excited to announce new added value services aimed to strengthen Powersoft’s after sales services overall,’ says Powersoft Customer Care Manager, Iacopo Vannucchi. ‘Powersoft has always paid attention to product reliability and we want to build on the excellence of our products so our customers benefit from this confidence. The Powersoft Care Plan demonstrates the our willingness to provide excellent customer-focused programme that matches the enviable reputation of our products in terms of quality and reliability, and to offer this exceptional user experience even longer.’
More: www.powersoft.com
