EAW has appointed Nancy Dias to the newly created position of Customer Experience Coordinator.

Part of the US company’s Global Sales Team, Dias will oversee all customer service while providing visibility of that experience to the in-house EAW team in Whitinsville. ‘I’ve only been working with Nancy for a short time, but she continues to impress me and the team with her drive and enthusiasm,’ says EAW Global Sales Team VP, Rusty Waite. ‘In this role she has both external and internal responsibilities that further our commitment to our customers to make every experience with EAW a positive one.’

Dias began working for EAW in 2014 in production and then moved into the service department in 2016. Her first-hand experience with both the product and customers make her extremely well qualified for her new role. She reports directly to Waite, and will aid and assist the sales, marketing, service and operations teams to ensure the EAW customer base continues to grow.

‘I want all of our current and future customers to know they can rely on EAW for their audio needs,’ Dias says. ‘It’s my goal to make sure their experience with our company is exceptional.’

More: http://eaw.com