UK integration company Whitwam AVI has named Jack Baker as Operations & Project Manager to oversee maintenance operations across multiple client sites, coordinate engineering resources and monitor project progress.
Having spent the past three years as Maintenance Manager, Baker has an in-depth understanding of the business and its clients. In his new role, he is developing tools and processes to improve onboarding, renewals and contract management, while supporting colleagues and removing barriers to support consistent, scalable delivery.
Baker’s route into A/V began with a broad engineering career spanning marine engineering, telecommunications, field service and technical systems support. ‘My engineering background has helped me bridge the gap between technical teams, clients, and business objectives,’ Baker says. ‘While I still enjoy the technology itself, I am equally passionate about building efficient teams and improving service delivery.
‘What attracted me to the A/V industry was the balance of technical problem-solving and visible results,’ he continues. ‘Whether it’s a meeting room that works seamlessly, a control system that simplifies complex technology, or a large-scale AV installation that improves communication, there’s a real sense of satisfaction in delivering something that people genuinely benefit from.
‘Over the past few years, we have significantly developed the maintenance department, introducing clearer reporting, more efficient processes and a stronger focus on client retention. ‘It has been rewarding to see both the team and the business grow as a result.’
‘Jack’s enthusiasm and commitment to supporting our maintenance customers has been refreshing,’ says Andrew Pymm, Whitwam AVI Technical Director. ‘As the wider project team went through a limited reorganisation, it was clear that Baker’s capability and ‘can do’ attitude made him the perfect fit to bring focus to the wider team and support its continued growth.’
Looking ahead, Baker’s focus is on the sustainable growth of Whitwam AVI’s operations and project management: ‘I want to build on the foundations already in place, strengthen the client experience and ensure our processes continue to support the department as it grows,’ he says. ‘Developing the team will be equally important, creating an environment where colleagues can build their skills, confidence and careers.’
More: https://whitwamavi.co.uk