Expanding its technical support team and further investing in IP, Group One – distributor of Audiotonix brands across the US – has recruited two new Calrec Support Engineers in the US. Gerard Kaufold and Gerrald Samraj will both working across Calrec’s entire product catalogue, including the new Argo mixing system.
Kaufold and Samraj recently completed IP training at Calrec’s headquarters in Hebden Bridge, UK.
‘The world of IP is so highly specialised and technical, and in a broadcast environment there are very specific protocols to adhere to,’ says Calrec Lead Customer Support Engineer, Darren Silcock. ‘Calrec has years of experience working with pure IP and hybrid IP infrastructures, and face-to-face training is crucial with this level of technicality. You need to understand a high level of detail and with our highly experienced IP team already in place, Gerard and Gerrald were able to do that.’
Kaufold arrives as West Coast Support Engineer, responsible for supporting efficient customer service. His tasks include commissioning, after-sales service, customer training, network support and general customer service. Samraj carries the same role and duties but on the East Coast. Both positions require technical support to Calrec’s Sales & Marketing teams as well as operational and maintenance training.
Kaufold previously worked as an audio engineer at Turner Sports in Atlanta and NFL Networks in Los Angeles among other high-profile positions. In 2015 he was awarded the CNN Worldwide Technical Operations Employee of the Year. Samraj is a New York State licenced instructor who previously worked at Times Square Church as the Lead Audio Engineer FOH and Monitors. He was also the Instructor of Sound & Video Engineer for Access Institute in New York.
‘It’s vital that we continue to increase the IP support that we provide to Calrec customers as they adopt these new workflows,’ says Bryan Bradley, President of Group One. ‘Customers are moving at varying speeds and have wildly differing knowledge when it comes to IP, so the knowledge and help we provide is essential so they can realise their full potential.’
